At Relayroo, we value our users and community. You trust us with your information, and we’re serious about that responsibility. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat personal information we collect or receive. We know you care about your privacy and that of your clients, so we provide settings that allow you to control how certain information is used on Relayroo. This policy explains our privacy practices for Relayroo.com (the “Site”), Relayroo mobile applications (the “Apps”) and services provided by Relayroo. By visiting the Site or using the Apps, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites. Current policy published: January 1, 2015 If you have questions or concerns regarding our privacy policy or practices, please contact us at legal@relayroo.com.

Relayroo will not disclose your personal information to third parties without your explicit consent, except as specified in this policy. As a member you are required to provide your full name, email address and a password at registration. We collect your IP address and determine details such as your probable country and currency. You may additionally provide details such as a profile photo, and other contact information/links. Depending on which services you choose to use, Relayroo may require additional information, such as a business/shop name, address, location, telephone number(s), industry and fee details. As a business/shop owner Relayroo may request further information such as identification in order to verify your identity and provide service to you. Relayroo may contact individual shop/business owners to confidentially request more information about their business or items listed on the Site/App, to ensure compliance with our rules. Certain products or services on Relayroo may require you to complete an application; any information you submit through the application processes will not be displayed publicly and will only be used internally, unless otherwise specified. Your name, and additional data such as photo, shop/business affiliation(s), country and account verification/linking non-detailed status (email, Facebook, Twitter, LinkedIn, Google+) is publicly displayed and connected to your activity. Other contact details may optionally be shared via your personal profile settings. Other people may see those details in addition to the date you joined, reviews, ratings, profile information, comments in community spaces, and scores relating to counts of details such as messages, orders and related processing. Should a shop/business have been registered then its name, address, location, phone number, opening hours, products and services listed for sale (including details and images), shop/business pages, descriptions, logo, images (shop/portfolio), and other details will be publicly displayed. Other people may see those details In addition to the date of registration, sold item listings, scores and statistics relating to activity. Relayroo automatically receives and records some information from your browser or your mobile device when you visit the Site or use the Apps, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps. This information helps us analyze and understand how the Site and the Apps work for members and visitors, and provide a more personalized experience for members and visitors. When you use the Site/Apps, you may optionally choose to share your geo-location details with Relayroo in order to use our location-based services. If you have provided your location details but would no longer like to share that information, you may opt out of those services through the settings on the Apps. Some members or visitors may connect to or register a Relayroo account using an external third-party application, such as Facebook, Twitter, Google, LinkedIn. Relayroo may receive some data from those connected third-party applications. Connecting your Relayroo account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your settings. Relayroo may receive or collect information (for example: an email address) about a person who is not yet a registered member (a “non-member”) in connection with certain features, including but not limited to: a non-member subscribing to a newsletter, a member inviting a non-member to visit the Site/App, a non-member engaging in a transaction, or a member using a services with a non-member. Non-member information is used only for the purpose it was originally submitted. A non-member can contact support if they do not want their information to be retained. For the provision of order transmission/relay services Relayroo collects from the user various order and end consumer information such as the recipient's and sender specifics, items, pricing, messages and notes. These details are required for the successful provision of services and access is limited to Relayroo staff and parties involved in the transaction. Relayroo may use/share/sell end-customer data for statistical purposes, tools and reporting, but only in a way that is aggregated or ensures a reasonable level of anonymity in the case of a sender's or supplier's end customer. In no circumstance will Relayroo sell/share complete sender/supplier customer details that would provide third parties full customer names and/or contact details. Relayroo will not engage with member's customers directly or outside of the relay transaction except where permission has been granted or it is necessary to do so to deliver additional services on behalf of the user. Payment providers such as Paypal (but not limited to) often require that Relayroo provides details of the party or parties to the transaction. Such details usually include IP Internet address, language, browser details, name, email and other personal/business details for transaction validation and fraud detection. In addition payment providers may return some additional details about the payment initiator and any relevant accounts. Relayroo may retain all or part of those transaction details. Please consult the privacy policy of the any payment provider providers used through Relayroo for further details of their policy. In any payment related processes that are subject to fraud, charge-backs, suspicious, unusual, illegal or other activity in violation of Relayroo's terms and conditions then Relayroo may be legally obligated to share additional user/business details with a third party or the buying or selling user/business on Relayroo. In such cases where Relayroo may suffer undue financial or reputational loss Relayroo may also at it's own discretion share such details with Seller, Buyer or relevant payment institution - such situation is exceptional and in the event of any such cases Relayroo will seek to inform the respective user(s) in advance where reasonably possible and seek a resolution that does not involve disclosure of non public details. Google map services and API is used for some location/geo features of the Site, as a result address and location data you enter may be shared with Google Relayroo uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online marketing, to contact members or interested parties, and for general research and aggregate reporting. Relayroo terms and conditions require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site, our Apps, or services by minors.

We maken gebruik van een verscheidenheid aan technologieën om de functionaliteit die we bieden nog beter te begrijpen m.b.t. hoe u onze site en app gebruikt zodat we kunnen versterken en te verbeteren.

There are three common types of tracking technologies we use: Cookies: This is a small data file sent from a server to your web browser or mobile device that is stored on your browser cache or mobile device. You can configure your browser's settings to reflect your preference to accept or reject cookies (see Managing Cookies below). Clear gifs, web beacons, web bugs: These are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to your personally identifiable information. Tracking technologies have two different lifespans: Persistent means it remembers certain information about your preferences for viewing the site, and allows us to recognize you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them. Session, on the other hand, is specific to a particular visit to the site, to carry information as you view different pages so you don’t have to re-enter information. Session cookies expire and delete themselves automatically when you leave the Site or close your web browser.

Relayroo maakt gebruik van tracking-technologie voor een aantal algemene doeleinden: Strikt noodzakelijk: Vitaal om ervoor te zorgen dat Relayroo goed werkt voor bezoekers en leden Prestaties:. Helpt ons te begrijpen hoe de site of de Apps functioneren, zodat we onze dienstverlening kunnen verbeteren Functionaliteit:. Behoud uw persoonlijke voorkeuren zoals u de site of App gebruikt om uw ervaring voortdurend te verbeteren Analytics. Sta ons toe om bronnen van traffic, gebruik van de site, gebruiksstromen en algemene bezoekgegevens zoals hosting en browser informatie te begrijpen. Marketing en reclame te begrijpen. Verzamelen gegevens voor reclame-inhoud om relevante advertenties aangaandejouw interesses te genereren. ↵ ↵ Relayroo linkt soms met services van derden die verschillende tracking-technologie kan gebruiken om bepaalde diensten of functies, waaronder gerichte online marketing te bieden. Deze technologieën maken het mogelijk voor een partner uw computer of mobiele apparaat elke keer dat u Relayroo bezoekt te herkennen, maar hebben geen toegang tot persoonlijk identificeerbare informatie van Relayroo. Relayroo heeft geen toegang of controle over deze technologieën van derden, en ze vallen niet onder ons privacybeleid. ↵ ↵ Derden of leden kunnen ervoor kiezen om Relayroo widgets / elementen / functionaliteiten op hun websites op te nemen. Wanneer u een website die ervoor heeft gekozen om onze widgets / elementen / functionaliteiten zijn onder andere te laden, ontvangen we analytische informatie door middel van een cookie die kunnen worden gebruikt om de gegevens te verbeteren of om onze dienstverlening te verbeteren.

We weten dat leden van onze gemeenschap waarde hechten aan controle hebben over hun eigen informatie, en daarom geven wij u de keuze van het verstrekken van, bewerken of verwijderen van bepaalde informatie. U kunt uw accountgegevens op de site te wijzigen en/of corrigeren. U kunt ook bepaalde optionele informatie op de site die u niet langer publiekelijk zichtbaar wilt hebben verwijderen. Indien u niet langer wenst om onze dienst-gerelateerde berichten te gebruiken of te ontvangen, dan kunt u uw account sluiten.

Relayroo hecht waarde aan een open gemeenschap die in staat is om samen te werken en acteert gebaseerd op echte identiteiten, vertrouwen en reputatie. Daarom worden namen en bedrijfgegevens over het algemeen niet beschouwd als prive-informatie (tenzij anders vermeld). Dergelijke gegevens kunnen worden gebruikt door Relayroo voor de levering van diensten en functies en vindbaarheid↵ ↵ Processen op de site gebruiken persoonlijke namen en bedrijfsgegevens en om zoals hierboven al beschreven is nodig om de Site en App te laten functioneren. Als zodanig zijn zij openbaar en toegankelijk, tenzij anders geconfigureerd door andere leden en/of het publiek te vinden↵ ↵ Als u niet wilt dat uw naam of bedrijfsnaam en informatie te kunnen vinden op Relayroo of toegankelijk gemaakt door andere leden

De veiligheid van jouw persoonlijke informatie is belangrijk voor ons. Je acccount informatie is beveiligd door een wachtwoord. Het is belangrijk dat je jezelf beschermt tegen niet geautoriseerde toegang van je account en informatie. Kies je wachtwoord dan ook zorgvuldig uit en bescherm jezelf door uit te loggen na gebruik van onze diensten. ↵ ↵ Relayroo versleutelt gevoelige informatie door het gebruik van socket layer techniek (SSL) and volgt daarmee algemene industrienormen om aan ons verschafte persoonlijke informatie te beschermen tijdens de overdracht en zodra wij deze gegevens ontvangen. Geen enkele methode van overdracht op het internet is 100% veilig. Daarom, streven wij ernaar om commercieel geaccepteerde middelen te gebruiken om om je persoonlijke gegevens te te beschermen. We kunnen echter geen absolute veiligheid garanderen.

Relayroo zal alleen je gegevens behouden voor zo lang als dat nodig is of omdat je account nog actief is en we je voorzien van onze diensten. Als je niet langer wilt dat wij de gegevens gebruiken voor de door jouw in het gebruik zijnde diensten, kunt je je account sluiten. Wij zullen houden je gegevens gebruiken als nodig is om te voldoen aan de lokale wettelijke verplichtingen, of om geschillen op te lossen en onze overeenkomsten te kunnen aantonen. Je kunt ons op de hoogte brengen van eventuele wijzigingen of verzoeken met betrekking tot je persoonlijke gegevens, en in overeenstemming met onze verplichtingen op grond van de lokale wetgeving inzake gegevensbescherming, kunnen we je gegevens verwijderen of aanpassen

Relayroo behoudt zich het recht voor om dit privacy beleid te wijzigen op elk gewenst moment, dus herzie het periodiek. Als wij materiële veranderingen in dit beleid, vóór de wijziging van kracht wordt, zal je hier een melding, via e-mail, of andere plaatsen / manieren kunnen zien welke Relayroo passend acht.

Indien u vragen heeft over dit beleid of suggesties heeft, kunt u contact met ons opnemen.